Public pay and registration pages

Pay a team or club (link or QR)

Staff can share a payment link that opens a Athleit-hosted checkout in the browser. The payer does not need to be signed in to Athleit if the flow is designed that way for your organization.

• A household is required for team and club payment events. If a player joined with their own account and has no parent on file, they still need to create or join a household before they can pay.
• If a team payment event was created before a player became household-eligible, team staff must open that event and choose Add newly eligible players before that player can see/pay it.
• Amounts, line items, and whether a Athleit service fee appears depend on team/club configuration and Stripe Connect setup.
• After payment, keep any confirmation or receipt email from Stripe for your records.

Fee choices and installment plans on the pay page

Payment events and registration events use a two-step selector on the pay page:

1. Fee choice — when the event has more than one fee choice, a chip row lets the family pick one (e.g. Full season — $400, Half season — $250). Each choice has its own amount.
2. Installment plan — once a fee choice is selected, a second chip row shows that choice's available plans (e.g. Pay in full, 2 payments, 3 payments). Pay in full is always available.

Self-edit window: until the family completes the first installment, they can return to the pay page and change either the fee choice or the plan. After the first payment posts, both selections lock and the page only shows installment progress (e.g. "Installment 2 of 3") and the next amount due.

• If the event has only one fee choice and only "Pay in full", neither selector appears — the full amount is due at checkout.
• Each installment is a separate Stripe checkout — the browser redirects to Stripe each time.
• Team payment events used to lock the plan without exposing fee choices; events created on the new model expose both. If your team's older event behaves like a single-amount flow, that's because the staff configured it with one fee choice.

ACH / bank debit note: Bank debit payments can take a few business days to confirm. While the debit is clearing, the pay page shows a "Processing payment…" message in place of the Pay button and polls for the result — you do not need to pay again. If the debit fails (e.g. insufficient funds), the page surfaces a notice and the Pay button reappears so you can retry or switch to a card.

ACH availability at clubs: Club payment events may not offer bank debit as a checkout option — it is an opt-in setting for clubs. If ACH is not shown at checkout, contact your club staff; paying by card is always available when online payments are active.

Club registration (public URL)

Club registration events can expose a public URL. Applicants complete the form in the web browser; optional document uploads and paid checkout may be part of the flow.

• Staff monitor submissions from the club Registrations tools inside the signed-in app.
• Applicants may receive a status lookup link or token — see Club registrations and Troubleshooting.

Payment status in the app (Payments tab)

Signed-in household members can see their team payment requests under Payments → Team. Each card shows two pieces of status information:

• Payment status (top-right badge): Paid, Partial (one or more installments complete, not fully paid), Pending, Refunded (fully refunded), Paid · partial refund (paid in full but some amount refunded), or Partial · refund (partial payment with a refund against it).
• Event state (secondary chip, when relevant): Closed if the staff closed the event, or Past due if today is past the due date. These chips appear alongside the payment status so families know whether online payment is still available.

A Closed event means the pay link is no longer active; contact your team staff if you still need to settle the balance offline. A Past due chip does not automatically close the event — staff control that separately.

Refunds on the pay / receipt page

If team or club staff issued a refund (full or partial), the same pay link doubles as the refund receipt:

• The status chip at the top flips to Refunded (gray) for full refunds, or Paid · partial refund / Partial · refund for partial.
• The "$X paid of $Y" summary line gains "· $R refunded".
• A new Refunds section lists each refund with date + amount, mirroring the existing Payment history.
• When a payment is fully refunded, the household's obligation reverts to Pending — the Pay button reappears so the family can pay again if needed. A note in the Refunds section reminds them that refunds typically appear on the original payment method within 5–10 business days.
• The "Email me a copy" action still works; the emailed receipt now includes the same Refunds subsection and an intro line summarizing the refund total.

Staff who issued the refund don't appear in the household-facing view — that's tracked in the staff dashboard. See Issuing refunds for the staff side.

Sign-in vs guest

Public pages are for one-off tasks. Ongoing schedule, roster, and messaging access still require a Athleit account and the right team or club membership.

Related

• Billing and Stripe — fees, Connect, and subscriptions.
• Issuing refunds — staff side of the refund flow.
• Mobile app vs web — where each experience lives.